Quote: (06-13-2015 10:06 PM)Basil Ransom Wrote:
Quote: (06-13-2015 09:59 PM)KorbenDallas Wrote:
Basil,
Your opinion concerning telling the manager is a fairly common one, but disregarding the thread topic I'm curious as to why you do it, since, I'm the type of person who basically never complains. I just don't go back to a place I don't like.
What's the point of complaining? Having worked in a restaurant, you're not going to fix the problem, its the culture of the restaurant, so why bother? It won't fix the bad food or the shitty service to complain.
You could get restitution. You could get the person fired or disciplined. Or perhaps you posted it in a Yelp review or something, and thereby inform others. I've almost never regretted speaking up, I've only regretted staying quiet. If I see someone do something wrong, I'd rather see it addressed and not have it happen again to someone else.
I don't think I've ever done it at a restaurant, but I'm not opposed to it.
I did a brief stint in retail. Based on my experience, it all depends on the manager. If he makes it a priority to have good customer service, he'll do something. If he doesn't give a shit, he probably won't do anything.
Keeping quiet though will certainly do nothing. The squeaky wheel doesn't always get the grease, but the quiet one never will.
If you don't ask for something, you won't get it. If you make a demand, you have a chance of actually receiving it.
Yesterday I was at Chiptole and they were out of vegetables. So I waited 10 minutes for them to cook some more. As soon as they were ready, they ran out of chicken. Now I waited 10 more minutes until there was more chicken. I waited 20 minutes for a burrito bowl, about 10x the normal wait. I asked the girl behind the counter if the bowl would be full price, due to the wait. She said yes but then pulled out a gift card for a free burrito and gave it to me.
I got a $500 refund from a moving company after I posted a scathing review of their horrible moving service online.
If you don't speak up, things won't ever get any better for you.