My father is a proponent of hard work and constantly cites it as a reason that many people are wealthy. Because of this, I have managed two different jobs for the past month or so. One is a boring job doing data entry. I learn nothing.
The other is a cashier job at a butcher shop where I make deliveries, help customers, ring up orders, and take orders on the phone. For the most part, it is a relatively simple job, but I greatly enjoy it and have learned a plethora of things. Including:
Being a good boss means leading by example. My boss is the best. He doesn't tell me what to do, he shows me by his actions. He is not uptight and not out to micromanage. He is happy and works harder than any person I know. He typically wakes up at 6 a.m. and leaves the job at 11 p.m. He hasn't taken a day off from work in 2013. He makes work fun because of his stories and sense of humor. If I ever get to the position of management in my life, I want to act like he does.
The customer is first. A customer came into the store yesterday saying someone referred her and it was the first time she shopped at our shop. My boss gave her a $50 meal free and a $50 store credit after taking her through all the beefs and sides we sell.
A small tip can make the biggest difference. As a cashier, I'm not used to being tipped. I've done deliveries as well where I've traveled 30 miles and not received a tip ($200+ orders). When I was working behind the counter and this dude ordered $16 worth of food and gave me a $2 tip for his order, I was a little shocked. Next time, I'll let him skip the line. I was instantly appreciative.
(Note: MikeCF has definitely mentioned this before as a tactic he's used in clubs to get the bouncers on his side.)
Customers should be conversed with. This goes with putting the customer first, but I think the reason my boss' shop is so popular is because he asks about the customer's kids and has a personal relationship with a lot of people that come into the store. Even if he doesn't know them that well, he wants to get to know them. In essence, when I don't know someone that comes in, it's a cold approach. However, if someone comes in and we've had a conversation before, I ask them about their kids, family, etc and it is a warm approach. The personal relationships make a difference and bring back customers.
Tell people what they want to hear / It's okay to tell white lies.
Customer: "Do you have six burgers made?"
(The burgers are not yet made, but take 30 seconds to make.)
Me: "Yeah, I just have to get them in the back."
The first week, I was telling customers "No" to that question and because they wanted to get out as fast as possible, they would pass on the burgers, losing sales.
There is no substitute to doing your job quickly and well. When I started, I had no idea what I was doing... I would go slowly and do the job poorly. Now, I feel as if I do the job pretty well, but it still takes a while to complete orders. For most things, mastery is doing the job quickly and well (i.e. game).
**
If you have worked a job with close to minimum wage pay, what have you learned (if anything)? Personally, I have been surprised and fulfilled with my job as a cashier at a butcher shop.
The other is a cashier job at a butcher shop where I make deliveries, help customers, ring up orders, and take orders on the phone. For the most part, it is a relatively simple job, but I greatly enjoy it and have learned a plethora of things. Including:
Being a good boss means leading by example. My boss is the best. He doesn't tell me what to do, he shows me by his actions. He is not uptight and not out to micromanage. He is happy and works harder than any person I know. He typically wakes up at 6 a.m. and leaves the job at 11 p.m. He hasn't taken a day off from work in 2013. He makes work fun because of his stories and sense of humor. If I ever get to the position of management in my life, I want to act like he does.
The customer is first. A customer came into the store yesterday saying someone referred her and it was the first time she shopped at our shop. My boss gave her a $50 meal free and a $50 store credit after taking her through all the beefs and sides we sell.
A small tip can make the biggest difference. As a cashier, I'm not used to being tipped. I've done deliveries as well where I've traveled 30 miles and not received a tip ($200+ orders). When I was working behind the counter and this dude ordered $16 worth of food and gave me a $2 tip for his order, I was a little shocked. Next time, I'll let him skip the line. I was instantly appreciative.
(Note: MikeCF has definitely mentioned this before as a tactic he's used in clubs to get the bouncers on his side.)
Customers should be conversed with. This goes with putting the customer first, but I think the reason my boss' shop is so popular is because he asks about the customer's kids and has a personal relationship with a lot of people that come into the store. Even if he doesn't know them that well, he wants to get to know them. In essence, when I don't know someone that comes in, it's a cold approach. However, if someone comes in and we've had a conversation before, I ask them about their kids, family, etc and it is a warm approach. The personal relationships make a difference and bring back customers.
Tell people what they want to hear / It's okay to tell white lies.
Customer: "Do you have six burgers made?"
(The burgers are not yet made, but take 30 seconds to make.)
Me: "Yeah, I just have to get them in the back."
The first week, I was telling customers "No" to that question and because they wanted to get out as fast as possible, they would pass on the burgers, losing sales.
There is no substitute to doing your job quickly and well. When I started, I had no idea what I was doing... I would go slowly and do the job poorly. Now, I feel as if I do the job pretty well, but it still takes a while to complete orders. For most things, mastery is doing the job quickly and well (i.e. game).
**
If you have worked a job with close to minimum wage pay, what have you learned (if anything)? Personally, I have been surprised and fulfilled with my job as a cashier at a butcher shop.
"I've failed over and over and over again in my life. And that is why I succeed."
~Michael Jordan