New one: operating airline crisis teams.
Asiana Airlines just got fined $500k because they hadn't set up a website and hotline and crisis management team when their airplane crashed.
The business idea is to have a crack team ready to respond to an airline's crisis at a moment's notice. Phone numbers, website, etc already in place, and a trained team of call center people, crisis managers, etc on call and ready for action.
It's basically an insurance policy to all but the largest of airlines (which already have this in-house I'm guessing), since these incidents don't occur that often, but they do happen a few times a year. A couple weeks ago, an Ethiopian Airlines plane was hijacked by the co-pilot for example.
Asiana Airlines just got fined $500k because they hadn't set up a website and hotline and crisis management team when their airplane crashed.
The business idea is to have a crack team ready to respond to an airline's crisis at a moment's notice. Phone numbers, website, etc already in place, and a trained team of call center people, crisis managers, etc on call and ready for action.
It's basically an insurance policy to all but the largest of airlines (which already have this in-house I'm guessing), since these incidents don't occur that often, but they do happen a few times a year. A couple weeks ago, an Ethiopian Airlines plane was hijacked by the co-pilot for example.