I think most people really don't realize how much corporate America resists change and prefers conformity. MS makes money on both of these factors since they sell them the support and everyone already uses their stuff already. Most of my firm's retail banking clients (not IB, trading or other sexy parts) are using Office 2003 since they're cheap as fuck and everyone uses it. And as long as MS maintains support, they won't update until support is dropped.
Corporate America essentially likes the ability to call someone up and yell at them for why something isn't working. This has been one of the biggest reasons open source options don't do well until someone can sell them the support service. Linux had a hard time taking off until Red Hat offered support and the same thing with the Hadoop severs lately.
While MS is not as sexy anymore, particularly in the consumer space, their B2B stuff is still doing decent for the most part.
Corporate America essentially likes the ability to call someone up and yell at them for why something isn't working. This has been one of the biggest reasons open source options don't do well until someone can sell them the support service. Linux had a hard time taking off until Red Hat offered support and the same thing with the Hadoop severs lately.
While MS is not as sexy anymore, particularly in the consumer space, their B2B stuff is still doing decent for the most part.